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The Details

Duration: Minimum of 12 months with End Point Assessment (EPA)

Cost: The apprenticeship is set at £6000 with a £600 employer contribution

On Programme Delivery

Functional Skills: Both Maths and English are required at Level 2 or relevant GCSE results

Knowledge and Understanding

Understand key drivers of customer journeys

Understand the vision of the business

Understand key drivers of profitable retail performance

Understand different leadership styles used in retail businesses

Know the key factors influencing a marketing plan

How to communicate information effectively at all levels

Understand how to set sales targets

Keep up to date knowledge of product ranges

Understand the importance of upholding brand reputation

Understand key features of merchandising

Assessment in the Workplace

Your designated Training Consultant will visit you in the workplace to support the development of your on-programme portfolio and to complete your quarterly reviews

Tracking Your Progress: Our electronic portfolio, iLearner will track your progress

People Involved in Your Apprenticeship

Training Consultant: A qualified and experienced assessor

Group Quality Manager: Michelle Pointer

Gateway: On completion of the on-programme learning, the employer, training provider and learner will confirm that the apprentice is ready for the End Point Assessment

End Point Assessment (EPA)

2 hour written exam

Retail business project

Professional discussion


The apprenticeship includes Pass and Distinction grades with the final grade based on the apprentice’s combined performance in each of the End Point Assessment activities.

Are you interested in the Customer Service Practitioner Apprenticeship?
Please call 01752 348980 or email us using the form below

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