Explore Courses

COMMERCIAL COURSES

Explore Courses
Explore Courses

EXPLORE OUR COURSES

Explore Courses
The Details

Duration: 12 months with End Point Assessment (EPA)

Cost: The apprenticeship is set at £3500 with a £350 employer contribution

On Programme Delivery

Functional Skills: Both Maths and English are required at Level 1 or relevant GSCE results, but will attempt Level 2

Knowledge and Understanding

Knowing your customers

Understanding the organisation

Meeting regulations and legislation

Systems and resources

Your role and responsibility

Customer experience

Product and service knowledge

Assessment in the Workplace

Your designated Training Consultant will visit you in the workplace to support the development of your on-programme portfolio and to complete your quarterly reviews

Tracking Your Progress: Our electronic portfolio, iLearner will track your progress

People Involved in Your Apprenticeship

Training Consultant: A qualified and experienced assessor

Group Quality Manager: Michelle Pointer

Gateway: On completion of the on-programme learning, the employer, training provider and learner will confirm that the apprentice is ready for the End Point Assessment

End Point Assessment (EPA)

Apprentice showcase worth 65%

Practical observation worth 20%

Professional discussion worth 15%

Grading

The apprenticeship includes pass and distinction grades which are applied at the end of the End Point Assessment with the final grade based on the performance in the apprentice showcase, practical observation and professional discussion.

Are you interested in the Customer Service Practitioner Apprenticeship?
Please call 01752 348980 or email us using the form below

DOWNLOAD INFO
Other apprenticeships

Please select below to view other apprenticeships we offer

Popular Courses
Contact Us

If you would like to make an enquiry please complete the contact form below

Thankyou for your message.

Please check you have filled in the form correctly.

I agree to the terms and conditions laid out in the Privacy Policy *

All the social

Show Me All